Effective date: 29 October 2026
This Privacy Policy explains how Quantum Mind AI collects, uses, shares and protects personal information when you use our website and AI workspace at quantummind.co.zw (the "Service"). Quantum Mind AI is operated by Innovura (Private) Limited, Harare, Zimbabwe ("Innovura", "we", "us"). We are the controller of the personal information described here.
We handle personal information in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07] and, where they apply to you, the data protection laws of the country you live in.
1. Information we collect
Account information. Your name, email address, password (stored only in encrypted, hashed form), profile details and, if you sign in with a third-party account such as Google, the basic profile information that provider shares with us.
Content you submit. Prompts, messages, documents, images and other files you upload, the instructions you give to chatbots, and the text, images, code and audio the Service generates for you ("Content").
Usage and billing information. Your plan, credit and allowance balances, which tools and AI models you use, and records of purchases, coupons, referrals and backer rewards. Card payments are processed by our payment providers; we do not receive or store your full card number.
Support and communications. Messages you send to us through support tickets, email or chat.
Technical information. IP address, browser and device type, log files, and cookies or similar technologies that keep you signed in, remember your settings and help us protect the Service.
Crowdfunding backers. If you back our Indiegogo campaign, Indiegogo processes your pledge and payment under its own privacy policy. The campaign creator, Avninder Singh, our project manager in Canada, receives your name, email address and reward details from Indiegogo and shares them with us. He and Innovura use them only to deliver your reward and to support you, which means these details are also processed in Canada.
2. How we use your information
- To create and run your account and deliver the features you ask for, including sending your prompts and files to AI model providers to generate responses (performance of our contract with you).
- To manage plans, credits, allowances, payments, refunds and backer rewards (contract and legal obligation).
- To keep the Service secure, prevent fraud and abuse, enforce our Terms and apply usage limits (legitimate interests and legal obligation).
- To provide support and send service messages, such as receipts, security notices and changes to these terms (contract).
- To send news and offers, only where you have agreed or where the law allows; you can unsubscribe at any time (consent).
- To understand how the Service is used, in aggregated form, so we can improve it (legitimate interests).
We do not sell your personal information, and we do not use your Content to train our own AI models.
3. AI model providers
Quantum Mind AI gives you access to AI models run by third-party providers, such as OpenAI, Anthropic, Google, DeepSeek and xAI, and to models reached through the OpenRouter routing service. When you use a model, your prompt, any files or context you include, and the model's output are sent to the provider of that model so it can generate the response. Each provider handles that data under its own terms and privacy policy.
Some models are offered free of charge by their providers. Providers of free models may keep prompts and outputs and may use them to improve their own models. Do not enter personal, confidential or sensitive information when using a model marked "free".
Whichever model you use, avoid entering sensitive personal information, such as health or financial details, unless you need to and you are entitled to share it.
4. Other service providers
We share personal information only as needed with providers who help us run the Service, including web hosting and backups, email delivery, file storage, payment processing, crowdfunding (Indiegogo), customer support tools and security services. They may use the information only to provide their services to us.
We may also disclose information where the law requires it, to protect the rights, safety or property of our users, Innovura or others, or as part of a merger, acquisition or sale of assets, in which case this Policy will continue to protect your information.
5. International transfers
Our servers and many of our service providers, including all AI model providers, are located outside Zimbabwe, for example in the United States, the European Union, Canada and, for some models, China. Using the Service means your information, including your Content, is transferred to and processed in those countries, which may not have the same data protection laws as yours. We choose providers that commit to protecting personal information and we transfer only what is needed to provide the Service.
6. How long we keep information
- Account information: while your account is open, and for up to 90 days after it is closed.
- Chats, uploads and generated Content: until you delete them or close your account. Deleted items are removed from backups within 30 days.
- Billing, tax and reward records: for as long as tax and accounting laws require, usually six years.
- Security logs: up to 12 months.
AI model providers keep data for the periods set out in their own policies.
7. How we protect information
We use encrypted connections (HTTPS), hashed passwords, access controls and regular backups. No system is completely secure. If a breach affects your personal information, we will notify the Data Protection Authority and, where required, you, as the law requires.
8. Your rights
Subject to the law, you can ask to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your information or close your account;
- object to, or ask us to restrict, certain uses of your information;
- withdraw consent you have given, such as for marketing emails.
You can delete chats and files yourself in your account. For anything else, contact us using the details below. We will reply within 30 days and may need to confirm your identity first. If you are not satisfied with our response, you can complain to the Data Protection Authority, which in Zimbabwe is the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), or to the authority in your own country.
9. Children
The Service is not for children under 13. Users aged 13 to 17 may use it only with the consent and supervision of a parent or guardian. If you believe a child has given us personal information without that consent, contact us and we will delete it.
10. Cookies
We use essential cookies to sign you in, keep your session secure and remember your preferences. If we use analytics or advertising cookies, we will tell you and, where required, ask for your consent. You can block cookies in your browser, but parts of the Service may then stop working.
11. Changes to this Policy
We may update this Policy from time to time. We will post the new version here with a new effective date and, if the changes are significant, tell you by email or in the Service before they take effect.
12. Contact us
Innovura (Private) Limited, Harare, Zimbabwe
Attention: Data Protection Officer
Email: info@quantummind.co.zw